What is Inforce's Complete Returns Process?

The returns process begins once you have filled out the Submit a request – Inforce (zendesk.com). 

*Make sure to click submit at the bottom of the form.*

Once your have successfully filled out the form, a automated email will be sent to you acknowledging that your return form was successfully submitted and is pending review from Customer Service. This email will have a ticket number (This is NOT your Return Authorization Number).

Within 1-2 business days, a customer service agent will be reaching out to you with your return authorization number and return instructions. If you filled out the form and haven't received a response within 3 business days, please check your spam/junk folder. 

We need to receive your defective unit in order to repair or replace it. We will not send out a replacement for a unit that has not been returned to us. 

After your defective return is received, it will be inspected by our Quality Assurance team. Once your unit has been checked by our QA team, you will be pending approval for a replacement. It will then be picked and shipped out to you. Once the unit is shipped you'll receive an email with a tracking number.